Job Information
UKG (Ultimate Kronos Group) Manager, Accounts Payable in Weston, Florida
Manager, Accounts Payable
General Information
Ref #:
20240037934
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Weston - Florida - United States
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
This position requires a strong leader who will manage the Accounts Payable Customer Success team. Customers include internal employes and vendors. This role will need to provide high levels of customer service and collaborate well with the rest of the global Accounts Payable team. This position will manage the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. This include researching best practices, establish metrics, and collecting and analyzing customer behaviors, sentiments, and feedback to develop a proactive roadmap of system and process improvements.
Job Responsibilities:
• Manage the Accounts Payable Customer Success team in the day-to-day performance of their jobs.
• Build a strong, collaborative, cohesive team that has the skills and knowledge to support a growing, complex organization.
• Communicate effectively with team members, peers, and management by providing timely, clear, and thorough directions and responses, both in writing and verbally.
• Develop a continuous improvement strategy for the future state of the Accounts Payable Customer Success team.
• Be knowledgeable in all D365 features and functionality as it relates to accounts payable and upstream/downstream systems.
• Responsible for increasing the customer experience in Service Now by responding to escalation inquires within established SLAs via phone, email, or chat applications.
• Build strong relationships with all functional areas across the company.
• Ensure Standard Operating Procedures are in place for all significant processes.
• Analyze metrics and KPIs to ensure acceptable levels of performance and to identify improvement opportunities.
• Assist in annual vendor tax filings, such as forms 1099 and 1042.
• Assist or lead special projects as directed by the Global Process Owner.
Qualifications
• Bachelor’s degree in Accounting, Business, or a related field with a minimum 3 years of Accounts Payable management experience with a large company. MBA and/or CPA a plus.
• Strong people leader with a focus on customer service who can build cross-functional relationships with other departments and stakeholders across the company.
• Significant experience working with Accounts Payable and ERP systems (Specifically Microsoft D365), ServiceNow, reporting tools, and business intelligence tools.
• High proficiency with Microsoft Office products, especially Excel.
• Strong analytical, problem solving, and time management skills.
• “Out of the box” thinker not afraid to challenge the status quo.
• Experience driving system related projects and process improvement initiatives.
• Excellent written/verbal communication skills and attention to details.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.