UKG (Ultimate Software Group)

Sr. Services Advisor

General Information

Ref #:

20240038065

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

We are looking for a bold, innovative, strategic individual to join Strategic Advisory Solutions within GSO - Employee Experience. You will serve as a thought leader within the Global Services Organization and have primary responsibilities in the Advisory Services program with additional responsibilities collaborating in programs such as Release Readiness, Onboarding/Everboarding, Field Readiness, tool innovation, and process improvements.

This role actively partners with multiple areas of the organization to impact the support and implementation of the customer and employee experience. Advisors work to empower various teams across the organization by providing the right level of advisory services and coaching to ensure success in customer implementations and product support while providing funtional knowledge to various company initiatives. Having a people first mentality and big picture strategy is critical to our success.

Primary Responsibilities

• Provide product support via ServiceNow case management system

• Facilitates forums and cohorts to provide best practice, support, and role-based knowledge sharing to services teams, including but not limited to Ready TLM and related tools and processes/methodology.

• Responsible for providing the services organization with the information, content, expertise, and tools to help UKrewers deliver and support UKG products and methodology more effectively

• Create and deliver content, documentation, and tools to enhance various roles in the Services organization to provide insight and the ability to deliver on company business goals including building client relationships, identifying client needs, how company products and services can meet client needs and delivering on opportunities within their accounts

• Collaborate with multiple teams to provide SME level knowledge and guidance on creation, improvement, and field readiness of organizational initiatives

Qualifications

• Self-starter able to work with minimal supervision

• Ability to see “big picture” and prioritize accordingly

• 3+ years of professional experience in a functional or technical role implementing or supporting a UKG product

• Expert level product knowledge in Ready TLM and integrated product/project knowledge

• Baseline competency level of other UKG product and features preferred

• Experience providing coaching and mentoring to peer groups/persons

• Clear and concise in communicating information

• Must be consultative, organized, detail-oriented, accurate, and responsive

• Ability to work independently, balancing multiple priorities to drive results

• Stays current on all new product capabilities and understand how to use them

• Ability to work independently and balance multiple priorities

• Driven to present solutions, not just problems

• Ability to work independently, participate in teams, and assist others as needed

• Ability to understand current business state, immediate issues

• Ability to influence teams to keep the overall internal/external customer experience forefront

• Open to implementing and following new ideas in an evolving role.

• Flexibility to travel as needed up to 25%

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.